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Damaged goods:
If an item which we have delivered to you is faulty or damaged, and
you return it to us promptly we will replace it or refund your money
in full. We will also pay the cost of returning the item to
us.
The wrong goods: If
we have sent you an item which you did not order, and you return it
to us promptly we will replace it or refund your money in full.
We will also pay the cost of returning the item to us.
Changing your mind:
Customers within the European Union are entitled to a statutory
cooling off period of seven business days. Within certain
conditions during this period you may return unopened any
goods you have purchased from us. The goods concerned must be
unopened and still in their original packaging. Provided the
goods are not opened or damaged, we will refund your money once the
goods are back in our possession. We are not able to refund
the cost of posting goods which were not delivered to you faulty, damaged
or in error.
Returns procedure: If you
wish to return an item please telephone or email us within 48 hours
of receiving your parcel. A member of staff will then explain
how to go about returning your parcel. Please do not post
goods back without first contacting us, we may be unable to
refund your postage if correct procedures are not followed.
Refunds: We
undertake to ensure that you receive any refund due without undue
delay. Refunds for goods paid for online are usually sent by
Paypal. Paypal refunds can normally be made within 2 working days of
the goods being back in our possession. Please allow a little
longer during busy periods. Refunds for payments made by
cheque will normally be posted within two working days of the goods
being back in our possession.
Any questions? If you have any
further concerns or questions over our refunds and returns policy
don't hesitate to Contact Us |
