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Despatch times: We
aim to despatch your goods without undue delay on receipt of
payment, and have them delivered to you in good time. Your
orders are usually processed and despatched within 2 working days of
us receiving your payment. Many orders are despatched next
day.
Couriers and Delivery Times:
Most of our parcels are sent by second
class post via the Royal Mail service. Royal Mail aims
to delivery your parcels within 1-3 working days of despatch. Some of our
larger items are sent by DHL carriers. DHL aims to deliver our
parcels within 48 hours of despatch.
Delivery charges:
The price of delivery is included in the
purchase price printed in or just above your basket. This
makes sure that there are no nasty surprises at the checkout.
No hidden extras. Many of our items are available in
pairs or sets so that we can pass on the postal savings of a
multiple order to our customers.
Keeping in touch:
You can
telephone or email us at any time to find out how your order is
progressing or whether it has been despatched. If our phone
lines are busy, do leave a message and we will return your call.
What to do if you are not happy
with your parcel:
We will be happy to refund your money if
you return your goods promptly in accordance with our
returns
policy
Delivery delays:
Despite our best efforts there may sometimes be unforeseen delivery
delays. Please wait 3 working days after the estimated delivery date
before contacting us about a
missing delivery. Please check that your parcel has not been
left with neighbours or returned to your postal sorting office before
contacting us.
Any questions?
Telephone us for advice 01428
717529 |
